Author: Kim Britton

Standard bus fares will be reinstated beginning Tuesday, September 1, 2020.  This includes all bus routes, demand response and STARNow Mesquite.

Fares for STARNow Terrell, Kaufman and Balch Springs will remain free through the month of September.  This is part of a promotional time period associated with the launch of this service in those areas.

A reduced fare ID, exact cash or STAR Transit tickets (One ticket = $1) equaling the fare amount is required each time you board the bus. Drivers are not able to make change.  STARNow riders may use exact cash, tickets or debit/credit card via the app or Call Center.

Tickets can be purchased in the following ways:

• Online
• In person at STAR Transit, 500 Industrial Blvd., Terrell, TX 75160 (M-F, 8:00 a.m. 4:00 p.m.)

If you require further assistance please call 877-631-5278.

Virtual Public Meeting Presentation

 

NOTICE IS HEREBY GIVEN that STAR Transit will hold two public meetings to involve citizen participation regarding service changes in Terrell, Kaufman and Balch Springs.  STAR Transit will provide information regarding revisions, additions, the STARNow App and fares.  Anyone wishing to make comments are invited to attend and express their views.

When:           Thursday, August 6, 2020 at Noon and 4:00 pm

In accordance with an Order of the Office of the Governor issued on March 16, 2020, to advance the public health goal limiting face-to-face meetings (also called “social distancing”), in an effort to slow the spread of the Coronavirus (COVID-19) pandemic, STAR Transit will conduct these meetings via phone/virtual conference.  The virtual meeting(s) are accessible in the following ways:

For the Noon meeting:

• Via Zoom: https://us02web.zoom.us/j/83507622283
• One tap mobile: +13462487799,,83507622283#
• Dial by your location:  +1 346 248 7799    Meeting ID: 835 0762 2283
• STAR Transit’s Facebook Page: https://www.facebook.com/startransit/

For the 4:00 pm meeting:

• Via Zoom: https://us02web.zoom.us/j/82661174794
• One tap mobile:  +13462487799,,82661174794#
• Dial by your location: +1 346 248 7799   Meeting ID: 826 6117 4794
• STAR Transit’s Facebook Page: https://www.facebook.com/startransit/

Assistive listening devices, materials in other alternative formats, American Sign Language interpreters and other accommodations will be made available upon request.  Contact Teresa Elliott, 469-474-2309 (V), 1-800-RELAYTX (735-2989) (TTY).  Providing at least 72 hours notice (or two weeks notice for American Sign Language interpreters) will help to ensure availability.

Un traductor español estará disponible.

The public comment period will be open through the close of business on August 20, 2020.  There are several ways to complete a Public Meeting Comment Form.

• Complete and submit the form online: Public Meeting Comment Form
• Mail: Print and complete the Public Meeting Comment Form and mail to: STAR Transit, Attention Teresa Elliott, P.O. Box 703, Terrell, TX 75160
• Fax: Print and complete the Public Meeting Comment Form and fax to (972) 563-0048.
• Pick up a form at Operations Center: STAR Transit, 500 Industrial Blvd., Terrell, Texas 75160
• Email: Email request to STAR Transit Customer Care at [email protected]

For more information, call 877-631-5278 or go to STAR Transit’s website, www.STARtransit.org.

Terrell, TX – STAR Transit announces limited schedule July 3 and July 4.

• STAR Transit’s administrative offices will be closed Friday, July 3. This includes demand response service and STARNow.
• The Balch Springs Midtown Express, the Seagoville Express, Hutchins Shuttle Route 401, DeSoto Route 501 and Mesquite COMPASS will operate regular schedules on Friday, July 3.
• The Balch Springs Midtown Express’ Saturday service will not operate July 4.

Service will resume Monday, July 6th.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

Note: The Kaufman Trolley and Terrell Route 803 are out of service until further notice.

For Immediate Release

(Terrell, TX) – STAR Transit is seeking public feedback for their Transit Service Development Plan.  They partnered with Alliance Transportation Group to perform a comprehensive evaluation of services and to develop recommendations for potential system enhancements. A major component of this plan is the public engagement effort and STAR Transit is committed to gathering rider input that could be used to inform plan recommendations.

“STAR Transit is working to make transit better, and we want to hear from you.  Please take our brief survey to tell us about your experience and what you want to see from transit in the future. If you don’t currently use transit that’s ok, we want to hear from everyone,” said Tommy Henricks, STAR Transit Executive Director.

The survey is open and can be accessed in the following ways:

• Via survey link:    https://bit.ly/STRiderSurvey
• Website:                 STARtransit.org
• Social Media:        Facebook, Instagram

The digital version of the survey will remain open through this summer.  In addition, STAR Transit plans to conduct on-board surveys.  The agency continues to monitor health and safety conditions and will schedule when safe for passengers and staff.

STAR Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with STAR Transit. If you need any accommodations or prefer to receive a hard copy of the survey, please contact them at (877) 631-5278.

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Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

In observance of Memorial Day, STAR Transit’s offices will be closed Monday, May 25. This includes demand response, same day service and all bus routes operated by STAR Transit. For more information call 877-631-5278 or visit www.STARtransit.org. Enjoy time with family and have a safe holiday!

We are temporarily waiving the bag limit normally in place for shopping trips.  This waiver also applies to rides to food pantries and share centers.  For the protection of our riders and drivers, all items must be contained in bags and/or boxes and secured in one of the following ways:

• Under the seat of the rider where it can be secured by the rider’s feet.
• Held in the rider’s lap.
• Seat belted in a seat.

Rolling carts are allowed, as long as items are contained within the cart.  Rolling carts do not include wagons or grocery carts.

In addition to temporarily waiving the bag limit, we will provide transportation to riders utilizing contactless shopping services.  This gives riders the option to buy products online and pick them up at their local retailer.

To book a curbside pickup, call us at 877-631-5278.  Schedulers are available Monday – Friday, 8:00 am – 4:00 pm.  For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Updates on STAR Transit service and efforts can be found at www.STARtransit.org or by contacting the Call Center. Updates on service are also posted on STAR Transit’s Facebook page and via Instagram.

Effective Monday, 4/6, STARNow Mesquite’s service hours will temporarily change from 6:00 AM – 6:00 PM to 8:00 AM – 5:00 PM, Monday – Friday. This change is for same day service only. Demand Response hours will remain 6:00 am – 6:00 pm, Monday – Friday.

HOW TO SCHEDULE A RIDE:

SERVICE ALERT: Effective April 6, we are temporarily suspending Terrell Bus Route 803 and the Kaufman Trolley until further notice.

To book a demand response ride, call 877-631-5278. Schedulers are available Monday – Friday, 8:00 am – 4:00 pm. For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

In observance of Easter weekend, STAR Transit admin offices will be closed and will not operate transit service Good Friday, April 10, Saturday, April 11 nor Easter Sunday, April 12.  This includes demand response, STARNow and all fixed routes operated by STAR Transit.  Service will resume Monday at the regularly scheduled times.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

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About STAR Transit.  Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

The President’s Coronavirus Guidelines for America can be found by following the link below.

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