Public Meeting | Service Changes in Kaufman, Terrell, Balch Springs

NOTICE IS HEREBY GIVEN that STAR Transit will hold two public meetings to involve citizen participation regarding service changes in Terrell, Kaufman and Balch Springs.  STAR Transit will provide information regarding revisions, additions, the STARNow App and fares.  Anyone wishing to make comments are invited to attend and express their views.

When:           Thursday, August 6, 2020 at Noon and 4:00 pm

In accordance with an Order of the Office of the Governor issued on March 16, 2020, to advance the public health goal limiting face-to-face meetings (also called “social distancing”), in an effort to slow the spread of the Coronavirus (COVID-19) pandemic, STAR Transit will conduct these meetings via phone/virtual conference.  The virtual meeting(s) are accessible in the following ways:

Assistive listening devices, materials in other alternative formats, American Sign Language interpreters and other accommodations will be made available upon request.  Contact Teresa Elliott, 469-474-2309 (V), 1-800-RELAYTX (735-2989) (TTY).  Providing at least 72 hours notice (or two weeks notice for American Sign Language interpreters) will help to ensure availability.

Un traductor español estará disponible.

The public comment period will be open through the close of business on August 20, 2020.  There are several ways to complete a Public Meeting Comment Form.

For more information, call 877-631-5278 or go to STAR Transit’s website, www.STARtransit.org.

Service Alert | Limited schedule July 3 & July 4

Terrell, TX – STAR Transit announces limited schedule July 3 and July 4.

  • STAR Transit’s administrative offices will be closed Friday, July 3. This includes demand response service and STARNow.
  • The Balch Springs Midtown Express, the Seagoville Express, Hutchins Shuttle Route 401, DeSoto Route 501 and Mesquite COMPASS will operate regular schedules on Friday, July 3.
  • The Balch Springs Midtown Express’ Saturday service will not operate July 4.

Service will resume Monday, July 6th.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

Note: The Kaufman Trolley and Terrell Route 803 are out of service until further notice.

STAR Transit is seeking public feedback


For Immediate Release

(Terrell, TX) – STAR Transit is seeking public feedback for their Transit Service Development Plan.  They partnered with Alliance Transportation Group to perform a comprehensive evaluation of services and to develop recommendations for potential system enhancements. A major component of this plan is the public engagement effort and STAR Transit is committed to gathering rider input that could be used to inform plan recommendations.

“STAR Transit is working to make transit better, and we want to hear from you.  Please take our brief survey to tell us about your experience and what you want to see from transit in the future. If you don’t currently use transit that’s ok, we want to hear from everyone,” said Tommy Henricks, STAR Transit Executive Director.

The survey is open and can be accessed in the following ways:

The digital version of the survey will remain open through this summer.  In addition, STAR Transit plans to conduct on-board surveys.  The agency continues to monitor health and safety conditions and will schedule when safe for passengers and staff.

STAR Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with STAR Transit. If you need any accommodations or prefer to receive a hard copy of the survey, please contact them at (877) 631-5278.

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Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

Closed Memorial Day

In observance of Memorial Day, STAR Transit’s offices will be closed Monday, May 25. This includes demand response, same day service and all bus routes operated by STAR Transit. For more information call 877-631-5278 or visit www.STARtransit.org. Enjoy time with family and have a safe holiday!

Service Alert | 4/9/20 | STAR Transit Waiving Bag Limit; Allowing Curbside Pickup

We are temporarily waiving the bag limit normally in place for shopping trips.  This waiver also applies to rides to food pantries and share centers.  For the protection of our riders and drivers, all items must be contained in bags and/or boxes and secured in one of the following ways:

  • Under the seat of the rider where it can be secured by the rider’s feet.
  • Held in the rider’s lap.
  • Seat belted in a seat.

Rolling carts are allowed, as long as items are contained within the cart.  Rolling carts do not include wagons or grocery carts.

In addition to temporarily waiving the bag limit, we will provide transportation to riders utilizing contactless shopping services.  This gives riders the option to buy products online and pick them up at their local retailer.

To book a curbside pickup, call us at 877-631-5278.  Schedulers are available Monday – Friday, 8:00 am – 4:00 pm.  For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Updates on STAR Transit service and efforts can be found at www.STARtransit.org or by contacting the Call Center. Updates on service are also posted on STAR Transit’s Facebook page and via Instagram.

Service Alert | STARNow Mesquite temporarily changes service hours

Effective Monday, 4/6, STARNow Mesquite’s service hours will temporarily change from 6:00 AM – 6:00 PM to 8:00 AM – 5:00 PM, Monday – Friday. This change is for same day service only. Demand Response hours will remain 6:00 am – 6:00 pm, Monday – Friday.

HOW TO SCHEDULE A RIDE:

  1. Download the STARNow mobile app from the Apple App store and Google Play store.
  2. Open the STARNow app on your mobile device.
  3. Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pickup spot you can use your current location (the default) or enter your pickup location/address manually.
  4. Add additional passengers or request accessibility features by tapping on the “Passenger” or “Wheelchair” icons.
  5. If you want to schedule your trip in advance, select a later time by tapping “Schedule” in the lower right corner. Trips can only be scheduled for the same day.
  6. Choose to add a credit card and pay for your trip in the app or select cash and pay on the vehicle.
  7. Review your estimated pickup and drop-off time and tap “Request Ride” when ready.

Once a trip is created, riders will receive real-time updates via text or app notifications and can track vehicle location and estimated arrival time in the STARNow app.

Don’t have a smartphone?
Book your trip by calling 877-631-5278.

SERVICE ALERT | Temporarily Suspending Kaufman Trolley and Terrell Route 803

SERVICE ALERT: Effective April 6, we are temporarily suspending Terrell Bus Route 803 and the Kaufman Trolley until further notice.

To book a demand response ride, call 877-631-5278. Schedulers are available Monday – Friday, 8:00 am – 4:00 pm. For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Service Alert | STAR Transit To Observe Easter Weekend

In observance of Easter weekend, STAR Transit admin offices will be closed and will not operate transit service Good Friday, April 10, Saturday, April 11 nor Easter Sunday, April 12.  This includes demand response, STARNow and all fixed routes operated by STAR Transit.  Service will resume Monday at the regularly scheduled times.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

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About STAR Transit.  Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

PUBLIC NOTICE | Open Board of Directors Position

STAR Transit is a Texas Rural Public Transportation District and Governmental Entity organized and existing under Chapter 458 of the Texas Transportation Code.

STAR Transit now has an open Board of Directors position.  Place 6 on the Board of Directors has an unexpired partial term ending August 31, 2022.

Under our current ByLaws, this open nomination process is open to citizens in our entire service area.  Nominations will be accepted from any official elected to public office in the STAR Transit service area or any identified member of the public who has established residency in the STAR Transit service area.

To be eligible to serve on the Board, the individual must maintain a place of permanent residence or full-time employment in the STAR Transit service area, currently in Kaufman and Rockwall Counties and the Cities of Balch Springs, DeSoto, Hutchins, Mesquite, and Seagoville.

Nominations require the use of a STAR Transit Board Nomination Form.  The form allows residents to nominate a Board of Director and an associated Alternate.  Alternates to the STAR Transit Board vote only upon absence of the Primary Board Member.

To be considered, the forms must arrive to STAR Transit by April 16, 2020.

Under our process, the Nominations Committee of the Board of Directors will review all eligible nominations and make a recommendation at an upcoming Board of Directors meeting.

ByLaws
Nominations Form

For additional information, please feel free to contact Teresa Elliott, Executive Assistant at [email protected] or 469-474-2309.