Media Advisory | SERVICE UPDATE FOR KAUFMAN AND TERRELL

STAR TRANSIT SERVICE UPDATE FOR KAUFMAN AND TERRELL
RIDE FREE SEPT. 1-30!

The Kaufman Trolley and Terrell Route 803 will NOT resume services which were temporarily suspended in March due to the pandemic.

STARNow, same day service in Terrell and Kaufman remains available through the STARNow app which can be downloaded FREE from the Apple App Store and Google Play store.

Fares for STARNow Terrell and Kaufman are FREE Sept 1 – 30.  This is part of a promotional time period associated with the launch of this service in Kaufman.

Pick up and drop off points must be inside the Terrell or Kaufman travel zone. This service DOES GO between the two zones.  Wait time is based on vehicle availability.

SERVICE HOURS:  Monday – Friday, 7 am – 6 pm

See the travel zone and learn how to schedule a ride by going to:  www.STARTransit.org.

Don’t have a smartphone?
Book your trip by calling 877-631-5278.

Demand Response service remains unchanged.

News Release | Bus Drivers To Receive Pay Increase

For Immediate Release

Media Contact:
Kim Britton, VP, Planning & Development
STAR Transit
[email protected]

BUS DRIVERS TO RECEIVE PAY INCREASE BASED ON PERFORMANCE
A
ND TO BOOST RECRUITMENT

 

Terrell, TX – Transit drivers will receive a pay increase, effective Sept. 6, in recognition of their consistent performance and the agency’s solid growth projections in counties east and south of the City of Dallas.  On Tuesday (Aug. 25), the Board of Directors approved raises for drivers currently on board as well as a higher starting pay rate, with the expectations that demand for the agency’s transportation services will increase considerably throughout fourth quarter 2020 and 2021.

“Our drivers are exceptional.  Their driving skills are top-notch, and safety is always paramount.  Equally important is their friendliness and respect for our riders—they are there to answer questions, to assist persons getting on and off their vehicles, and to meet the travel schedules that our riders are depending upon,” said Tommy Henricks, Executive Director.

Henricks said the higher wages will allow STAR Transit to be competitive with other transportation services in recruiting dependable, customer service-oriented drivers.

Hourly Wages and Benefits

There are two base pay classifications. New hires will now start at $15 an hour, a $3 bump from $12.  A Driver Incentive Program for fulltime drivers is in place, with pay increasing from $13.50 an hour to $16.50 an hour. Raises are also given based on merit.  Holidays, personal time off, and vacation time often add up to approximately 30 days of additional compensation.  On day one of their employment, employees are eligible for medical insurance and a retirement plan that matches employee contributions dollar for dollar.

Hiring Now

“The demands for public transportation are increasing throughout the region, and it is important for STAR Transit to be staffed and ready to serve all segments of the population,” said Henricks.

For more information about driver qualifications and available driver positions, go to www.STARTransit.org.

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About STAR Transit.  Founded in 1988, STAR Transit is the fourth largest transit agency in the North Central Texas region—and the largest not funded by sales tax. Revenues are derived from federal and state grants as well as local partnerships with cities, counties and businesses.   STAR Transit provides safe, affordable and convenient transportation to the general public, seniors, veterans, and persons with disabilities for access to jobs, healthcare, personal services, retail, and entertainment, etc. More than 100 employees are responsible for providing over 235,000 rides annually.   The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

 

 

Service Alert | Fares Reinstated 9/1/20

Standard bus fares will be reinstated beginning Tuesday, September 1, 2020.  This includes all bus routes, demand response and STARNow Mesquite.

Fares for STARNow Terrell, Kaufman and Balch Springs will remain free through the month of September.  This is part of a promotional time period associated with the launch of this service in those areas.

A reduced fare ID, exact cash or STAR Transit tickets (One ticket = $1) equaling the fare amount is required each time you board the bus. Drivers are not able to make change.  STARNow riders may use exact cash, tickets or debit/credit card via the app or Call Center.

Tickets can be purchased in the following ways:

  • Online
  • In person at STAR Transit, 500 Industrial Blvd., Terrell, TX 75160 (M-F, 8:00 a.m. 4:00 p.m.)

If you require further assistance please call 877-631-5278.

Public Meeting | Service Changes in Kaufman, Terrell, Balch Springs

Virtual Public Meeting Presentation

 

NOTICE IS HEREBY GIVEN that STAR Transit will hold two public meetings to involve citizen participation regarding service changes in Terrell, Kaufman and Balch Springs.  STAR Transit will provide information regarding revisions, additions, the STARNow App and fares.  Anyone wishing to make comments are invited to attend and express their views.

When:           Thursday, August 6, 2020 at Noon and 4:00 pm

In accordance with an Order of the Office of the Governor issued on March 16, 2020, to advance the public health goal limiting face-to-face meetings (also called “social distancing”), in an effort to slow the spread of the Coronavirus (COVID-19) pandemic, STAR Transit will conduct these meetings via phone/virtual conference.  The virtual meeting(s) are accessible in the following ways:

For the Noon meeting:

For the 4:00 pm meeting:

Assistive listening devices, materials in other alternative formats, American Sign Language interpreters and other accommodations will be made available upon request.  Contact Teresa Elliott, 469-474-2309 (V), 1-800-RELAYTX (735-2989) (TTY).  Providing at least 72 hours notice (or two weeks notice for American Sign Language interpreters) will help to ensure availability.

Un traductor español estará disponible.

The public comment period will be open through the close of business on August 20, 2020.  There are several ways to complete a Public Meeting Comment Form.

For more information, call 877-631-5278 or go to STAR Transit’s website, www.STARtransit.org.

Service Alert | Limited schedule July 3 & July 4

Terrell, TX – STAR Transit announces limited schedule July 3 and July 4.

  • STAR Transit’s administrative offices will be closed Friday, July 3. This includes demand response service and STARNow.
  • The Balch Springs Midtown Express, the Seagoville Express, Hutchins Shuttle Route 401, DeSoto Route 501 and Mesquite COMPASS will operate regular schedules on Friday, July 3.
  • The Balch Springs Midtown Express’ Saturday service will not operate July 4.

Service will resume Monday, July 6th.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

Note: The Kaufman Trolley and Terrell Route 803 are out of service until further notice.

STAR Transit is seeking public feedback


For Immediate Release

(Terrell, TX) – STAR Transit is seeking public feedback for their Transit Service Development Plan.  They partnered with Alliance Transportation Group to perform a comprehensive evaluation of services and to develop recommendations for potential system enhancements. A major component of this plan is the public engagement effort and STAR Transit is committed to gathering rider input that could be used to inform plan recommendations.

“STAR Transit is working to make transit better, and we want to hear from you.  Please take our brief survey to tell us about your experience and what you want to see from transit in the future. If you don’t currently use transit that’s ok, we want to hear from everyone,” said Tommy Henricks, STAR Transit Executive Director.

The survey is open and can be accessed in the following ways:

The digital version of the survey will remain open through this summer.  In addition, STAR Transit plans to conduct on-board surveys.  The agency continues to monitor health and safety conditions and will schedule when safe for passengers and staff.

STAR Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with STAR Transit. If you need any accommodations or prefer to receive a hard copy of the survey, please contact them at (877) 631-5278.

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Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

Closed Memorial Day

In observance of Memorial Day, STAR Transit’s offices will be closed Monday, May 25. This includes demand response, same day service and all bus routes operated by STAR Transit. For more information call 877-631-5278 or visit www.STARtransit.org. Enjoy time with family and have a safe holiday!

Service Alert | 4/9/20 | STAR Transit Waiving Bag Limit; Allowing Curbside Pickup

We are temporarily waiving the bag limit normally in place for shopping trips.  This waiver also applies to rides to food pantries and share centers.  For the protection of our riders and drivers, all items must be contained in bags and/or boxes and secured in one of the following ways:

  • Under the seat of the rider where it can be secured by the rider’s feet.
  • Held in the rider’s lap.
  • Seat belted in a seat.

Rolling carts are allowed, as long as items are contained within the cart.  Rolling carts do not include wagons or grocery carts.

In addition to temporarily waiving the bag limit, we will provide transportation to riders utilizing contactless shopping services.  This gives riders the option to buy products online and pick them up at their local retailer.

To book a curbside pickup, call us at 877-631-5278.  Schedulers are available Monday – Friday, 8:00 am – 4:00 pm.  For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Updates on STAR Transit service and efforts can be found at www.STARtransit.org or by contacting the Call Center. Updates on service are also posted on STAR Transit’s Facebook page and via Instagram.

Service Alert | STARNow Mesquite temporarily changes service hours

Effective Monday, 4/6, STARNow Mesquite’s service hours will temporarily change from 6:00 AM – 6:00 PM to 8:00 AM – 5:00 PM, Monday – Friday. This change is for same day service only. Demand Response hours will remain 6:00 am – 6:00 pm, Monday – Friday.

HOW TO SCHEDULE A RIDE:

  1. Download the STARNow mobile app from the Apple App store and Google Play store.
  2. Open the STARNow app on your mobile device.
  3. Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pickup spot you can use your current location (the default) or enter your pickup location/address manually.
  4. Add additional passengers or request accessibility features by tapping on the “Passenger” or “Wheelchair” icons.
  5. If you want to schedule your trip in advance, select a later time by tapping “Schedule” in the lower right corner. Trips can only be scheduled for the same day.
  6. Choose to add a credit card and pay for your trip in the app or select cash and pay on the vehicle.
  7. Review your estimated pickup and drop-off time and tap “Request Ride” when ready.

Once a trip is created, riders will receive real-time updates via text or app notifications and can track vehicle location and estimated arrival time in the STARNow app.

Don’t have a smartphone?
Book your trip by calling 877-631-5278.

SERVICE ALERT | Temporarily Suspending Kaufman Trolley and Terrell Route 803

SERVICE ALERT: Effective April 6, we are temporarily suspending Terrell Bus Route 803 and the Kaufman Trolley until further notice.

To book a demand response ride, call 877-631-5278. Schedulers are available Monday – Friday, 8:00 am – 4:00 pm. For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.