News

Closed Memorial Day

In observance of Memorial Day, STAR Transit’s offices will be closed Monday, May 25. This includes demand response, same day service and all bus routes operated by STAR Transit. For more information call 877-631-5278 or visit www.STARtransit.org. Enjoy time with family and have a safe holiday!

Service Alert | 4/9/20 | STAR Transit Waiving Bag Limit; Allowing Curbside Pickup

We are temporarily waiving the bag limit normally in place for shopping trips.  This waiver also applies to rides to food pantries and share centers.  For the protection of our riders and drivers, all items must be contained in bags and/or boxes and secured in one of the following ways:

  • Under the seat of the rider where it can be secured by the rider’s feet.
  • Held in the rider’s lap.
  • Seat belted in a seat.

Rolling carts are allowed, as long as items are contained within the cart.  Rolling carts do not include wagons or grocery carts.

In addition to temporarily waiving the bag limit, we will provide transportation to riders utilizing contactless shopping services.  This gives riders the option to buy products online and pick them up at their local retailer.

To book a curbside pickup, call us at 877-631-5278.  Schedulers are available Monday – Friday, 8:00 am – 4:00 pm.  For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Updates on STAR Transit service and efforts can be found at www.STARtransit.org or by contacting the Call Center. Updates on service are also posted on STAR Transit’s Facebook page and via Instagram.

Service Alert | STARNow Mesquite temporarily changes service hours

Effective Monday, 4/6, STARNow Mesquite’s service hours will temporarily change from 6:00 AM – 6:00 PM to 8:00 AM – 5:00 PM, Monday – Friday. This change is for same day service only. Demand Response hours will remain 6:00 am – 6:00 pm, Monday – Friday.

HOW TO SCHEDULE A RIDE:

  1. Download the STARNow mobile app from the Apple App store and Google Play store.
  2. Open the STARNow app on your mobile device.
  3. Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pickup spot you can use your current location (the default) or enter your pickup location/address manually.
  4. Add additional passengers or request accessibility features by tapping on the “Passenger” or “Wheelchair” icons.
  5. If you want to schedule your trip in advance, select a later time by tapping “Schedule” in the lower right corner. Trips can only be scheduled for the same day.
  6. Choose to add a credit card and pay for your trip in the app or select cash and pay on the vehicle.
  7. Review your estimated pickup and drop-off time and tap “Request Ride” when ready.

Once a trip is created, riders will receive real-time updates via text or app notifications and can track vehicle location and estimated arrival time in the STARNow app.

Don’t have a smartphone?
Book your trip by calling 877-631-5278.

SERVICE ALERT | Temporarily Suspending Kaufman Trolley and Terrell Route 803

SERVICE ALERT: Effective April 6, we are temporarily suspending Terrell Bus Route 803 and the Kaufman Trolley until further notice.

To book a demand response ride, call 877-631-5278. Schedulers are available Monday – Friday, 8:00 am – 4:00 pm. For the health, safety and well-being of our riders, drivers and community, trips are limited to essential jobs, healthcare and access to food. No fares are being collected at this time.

Service Alert | STAR Transit To Observe Easter Weekend

In observance of Easter weekend, STAR Transit admin offices will be closed and will not operate transit service Good Friday, April 10, Saturday, April 11 nor Easter Sunday, April 12.  This includes demand response, STARNow and all fixed routes operated by STAR Transit.  Service will resume Monday at the regularly scheduled times.  For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

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About STAR Transit.  Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

PUBLIC NOTICE | Open Board of Directors Position

STAR Transit is a Texas Rural Public Transportation District and Governmental Entity organized and existing under Chapter 458 of the Texas Transportation Code.

STAR Transit now has an open Board of Directors position.  Place 6 on the Board of Directors has an unexpired partial term ending August 31, 2022.

Under our current ByLaws, this open nomination process is open to citizens in our entire service area.  Nominations will be accepted from any official elected to public office in the STAR Transit service area or any identified member of the public who has established residency in the STAR Transit service area.

To be eligible to serve on the Board, the individual must maintain a place of permanent residence or full-time employment in the STAR Transit service area, currently in Kaufman and Rockwall Counties and the Cities of Balch Springs, DeSoto, Hutchins, Mesquite, and Seagoville.

Nominations require the use of a STAR Transit Board Nomination Form.  The form allows residents to nominate a Board of Director and an associated Alternate.  Alternates to the STAR Transit Board vote only upon absence of the Primary Board Member.

To be considered, the forms must arrive to STAR Transit by April 16, 2020.

Under our process, the Nominations Committee of the Board of Directors will review all eligible nominations and make a recommendation at an upcoming Board of Directors meeting.

ByLaws
Nominations Form

For additional information, please feel free to contact Teresa Elliott, Executive Assistant at [email protected] or 469-474-2309.

STAR TRANSIT ANNOUNCES 2020 HOLIDAYS

STAR TRANSIT ANNOUNCES 2020 HOLIDAYS

STAR Transit’s bus routes include the Mesquite COMPASS Route 201, Balch Springs Midtown Express Route 101 and 102, Seagoville Express Route 301, Hutchins Shuttle Route 401 and DeSoto Route 501.

Bus Route Holidays:

Wednesday, January 1 (New Year’s Day)
Monday, May 25 (Memorial Day)
Saturday, July 4 (Independence Day) Balch Springs Midtown Express will not operate.
Monday, September 7 (Labor Day)
Thursday, November 26 (Thanksgiving)
Friday, November 27 (Thanksgiving)
Friday, December 25 (Christmas Day)

Holidays for STAR Transit’s offices, demand response, STARNow in Terrell and Mesquite and the Kaufman Trolley and Terrell Loop 803, include the days above along with the following:

Monday, January 20 (Martin Luther King Jr. Day)
Monday, February 17 (Presidents’ Day)
Friday, April 10 (Good Friday)
Friday, July 3 (In observance of Independence Day)
Thursday, December 24 (Christmas Eve)

For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

LIMITED SCHEDULE FOR THE HOLIDAYS

For Immediate Release
Kim Britton, VP, Planning & Development
STAR Transit
[email protected]

LIMITED SCHEDULE FOR THE HOLIDAYS

 Terrell, TX – STAR Transit announces limited schedule for the holidays.

  • STAR Transit’s administrative offices will be closed Tuesday, 12/24 (Christmas Eve), Wednesday, 12/25 (Christmas Day) and Wednesday, 1/1 (New Year’s Day). This includes demand response service, STARNow, the Kaufman Trolley and Terrell Route 803.
  • The Balch Springs Midtown Express, the Seagoville Express, Hutchins Shuttle Route 401, DeSoto Route 501 and Mesquite COMPASS will operate regular schedules on Tuesday, 12/24 and Tuesday, 12/31. These routes will not operate on Wednesday, 12/25 (Christmas Day) nor Wednesday, 1/1 (New Year’s Day).

For more information, call 877-631-5278, Monday – Friday, 8:00 a.m. – 4:00 p.m. or visit www.STARtransit.org.

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About STAR Transit.  Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

 

STAR Transit announces Driver and Employee of the Year  


News Release
For Immediate Release


Media Contact:
Kim Britton, VP, Planning & Development
STAR Transit
[email protected]

Terrell, TX – Two individuals were honored last week during STAR Transit’s Employee Appreciation Week.  Dale Wilkins was announced as the 2019 Driver of the Year and Trisha Janicek was announced as the 2019 Employee of the Year.

Nominees for Driver of the Year include Wilkins along with Alice Manning, Patricia Caudle, Cindy Ballard, Jack Burrow, Brock Vawter, Shonda Washington, Steve Branton, John Brown and Donna Parks.

Mr. Wilkins will celebrate his 10th anniversary later this month and drives in DeSoto.  Aaron Reece, Chief Operations Officer said, “Dale is one of the hardest working drivers we have.  Not only is he celebrating his 10th anniversary but also the fact that he has had zero at fault incidents/accidents in that time period as well.  We are all so very proud of him”.

As the recipient of Driver of the Year, Dale receives $1,000.00.

Nominees for Employee of the Year included Janicek along with Shuntreciya Horn, Chelsie Jernigan, Antonio Harris, Shelby Ward, Tommy Henricks, Traci Nixon, Trisha Janicek, Vickie Dabney, Kenyatta Brown, Amalia Meza and Donna Harris.

Trisha celebrated her 5th anniversary in July.  Tommy Henricks, Executive Director said, “Trisha jumps right in where she is needed and does it with the best attitude and smile.  STAR Transit is very thankful to have her.  Congratulations Trisha!”

As the recipient of Employee of the Year, Trisha receives $500.00 and two paid days off.

STAR Transit launched the Employee of the Year and Driver of the Year initiative in September of 2015. These programs aim to recognize outstanding employees we have on our team.

Congratulations to Dale and Trisha!

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Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

Upcoming Board Meetings

DateTimeAgenda
June 16, 2020 2:00 pm
July 21, 2020 2:00 pm
August 18, 2020 2:00 pm
September 15, 2020 2:00 pm
October 20, 2020 2:00 pm
November 17, 2020 2:00 pm
December 15, 2020 2:00 pm
See past meetings →