News

STAR Transit announces Driver and Employee of the Year  


News Release
For Immediate Release


Media Contact:
Kim Britton, VP, Planning & Development
STAR Transit
[email protected]

Terrell, TX – Two individuals were honored last week during STAR Transit’s Employee Appreciation Week.  Dale Wilkins was announced as the 2019 Driver of the Year and Trisha Janicek was announced as the 2019 Employee of the Year.

Nominees for Driver of the Year include Wilkins along with Alice Manning, Patricia Caudle, Cindy Ballard, Jack Burrow, Brock Vawter, Shonda Washington, Steve Branton, John Brown and Donna Parks.

Mr. Wilkins will celebrate his 10th anniversary later this month and drives in DeSoto.  Aaron Reece, Chief Operations Officer said, “Dale is one of the hardest working drivers we have.  Not only is he celebrating his 10th anniversary but also the fact that he has had zero at fault incidents/accidents in that time period as well.  We are all so very proud of him”.

As the recipient of Driver of the Year, Dale receives $1,000.00.

Nominees for Employee of the Year included Janicek along with Shuntreciya Horn, Chelsie Jernigan, Antonio Harris, Shelby Ward, Tommy Henricks, Traci Nixon, Trisha Janicek, Vickie Dabney, Kenyatta Brown, Amalia Meza and Donna Harris.

Trisha celebrated her 5th anniversary in July.  Tommy Henricks, Executive Director said, “Trisha jumps right in where she is needed and does it with the best attitude and smile.  STAR Transit is very thankful to have her.  Congratulations Trisha!”

As the recipient of Employee of the Year, Trisha receives $500.00 and two paid days off.

STAR Transit launched the Employee of the Year and Driver of the Year initiative in September of 2015. These programs aim to recognize outstanding employees we have on our team.

Congratulations to Dale and Trisha!

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Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

STAR Transit launches same day scheduling app

For Immediate Release

Kim Britton, VP, Planning & Development
469-474-2371, [email protected]
www.STARtransit.org

STAR Transit launches same day scheduling app;
STARNow available Nov. 4 on the Apple App Store and Google Play Store

(Terrell, TX) – STAR Transit is jumping into the app world with the launch of the STARNow mobile app powered by Spare.  The app allows riders to book and pay for their same day trips, working in conjunction with the newly launched Micro-transit (Mobility on Demand) service in Mesquite and Terrell.

”Increasing our service options along with the inclusion of technology has long been a priority for STAR Transit and a request from our partners and riders.  With the expansion of Micro-transit service in Mesquite and Terrell we are meeting the evolving transportation needs of our current riders and offering new and innovative options for potential riders,” said Tommy Henricks, STAR Transit Executive Director.

“Our goal is to gather data from these two pilots over the next six to eight months, share with our partners and, if feasible, expand this transit option to other service areas,” he continued.

Riders can book a trip in the Mesquite or Terrell travel zone in real time via the STARNow mobile app which can be downloaded from the Apple App store and Google Play store.

To book a ride:

  1. Open the STARNow app on your mobile device.
  2. Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pickup spot you can use your current location (the default) or enter your pickup location/address manually.
  3. Add additional passengers or request accessibility features by tapping on the “Passenger” or “Wheelchair” icons.
  4. If you want to schedule your trip in advance, select a later time by tapping “Schedule” in the lower right corner. Trips can only be scheduled for the same day.
  5. Choose to add a credit card and pay for your trip in the app or select cash and pay on the vehicle.
  6. Review your estimated pickup and drop-off time and tap “Request Ride” when ready.

Once a trip is created, riders will receive real-time updates via text or app notifications and can track vehicle location and estimated arrival time in the STARNow app.

Pick up and drop off points must be inside the Mesquite and Terrell travel zones. STARNow Mesquite serves the DART Lake Ray Hubbard Transit Center (6151 Duck Creek Dr, Garland, TX 75043), Eastfield College (3737 Motley Dr) and Hanby Stadium (410 East Davis St) for connections to DART Rail and buses.

If a rider does not have a smartphone, trips may be booked by calling 877-631-5278.

Micro-transit (MOD) service is shared ride service in which multiple people use the same vehicle to arrive at similar destinations.  STAR Transit drivers have an iPad that will show the shortest route for taking passengers to their individual drop off location.  Vehicles are STAR Transit branded and ADA compliant.

Service is available weekdays in Mesquite from 6:00 a.m. – 6:00 p.m. and in Terrell, 8:00 a.m. – 5:00 p.m.  STAR Transit will not operate this service on the following holidays: New Year’s Day, President’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day.

Rides within the Mesquite and Terrell travel zone are $3.00 each way, $1.50 for qualified seniors 60+, veterans and disabled riders.  Children ages 12 and under must be accompanied by an adult.

For more information about this service or learn how to qualify for a reduced fare, visit our website, www.STARtransit.org or call us at 877-631-5278.

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About STAR Transit.  Founded in 1980, STAR Transit’s mission is to provide safe, affordable and convenient transportation to the general public, seniors, veterans and persons with disabilities for access to jobs, health care, personal services, retail, and entertainment, to name a few reasons why riders use STAR Transit. Its highly trained and experienced staff and operators are customer-service driven and safety-focused. STAR Transit is a political subdivision of the state of Texas and provides over 235,000 rides every year, with that number always increasing.  The agency is headquartered in Terrell, TX.  For more information, visit STARtransit.org.

RFP ISSUED | Feasibility Study

STAR Transit is requesting proposals for the procurement of a Feasibility Study #2020108.  STAR Transit will issue an award to the vendor that provides the best value proposal. Click here for the RFP – Feasibility Study Packet.

RFP Issued: October 22, 2019
Deadline for Questions: October 29, 2019 by 4:00 P.M. CST
Responses to Questions Posted: November 5, 2019 by 4:00 P.M. CST
Proposals Due: November 20, 2019 by 3:00 P.M. CST
Interviews (if needed): December 2-4, 2019
Notice to Proceed (NTP): Anticipated on or before December 17, 2019

 

STAR Transit reserves the right to make changes to the above-mentioned schedule. All such changes shall be made by an amendment to the RFP and shall be posted on STAR Transit’s website at https://www.startransit.org/about-us/business-center/.

RFP ISSUED | Transit Service Development Plan

STAR Transit is requesting proposals for the procurement of a Transit Service Development Plan #2020107.  STAR Transit will issue an award to the vendor that provides the best value proposal. Click here for the RFP – Transit Service Development Plan Packet.

RFP Issued: October 22, 2019
Deadline for Questions: October 30, 2019 by 4:00 P.M. CST
Responses to Questions Posted: November 4, 2019 by 4:00 P.M. CST
Proposals Due: November 19, 2019 by 3:00 P.M. CST
Interviews (if needed): December 4-6, 2019
Notice to Proceed (NTP): Anticipated on or before December 17, 2019

STAR Transit reserves the right to make changes to the above-mentioned schedule. All such changes shall be made by an amendment to the RFP and shall be posted on STAR Transit’s website at https://www.startransit.org/about-us/business-center/.

RFP ISSUED | Bulk Fuel Service

STAR Transit is requesting proposals for the procurement Bulk Fuel Service #2020100.  STAR Transit will issue an award to the vendor that provides the best value proposal.  Click here for the RFP – Bulk Fuel Service Packet.

RFP Issued: Wednesday, September 25, 2019
Deadline for Questions: Wednesday, October 2, 2019
Responses to Questions Posted: Tuesday, October 8, 2019
Proposals Due: October 22, 2019 by 3:00 P.M. CST
Interviews (if needed): October 29-31, 2019
Notice to Proceed (NTP): Anticipated on or before November 12, 2019

 

STAR Transit reserves the right to make changes to the above-mentioned schedule. All such changes shall be made by an amendment to the RFP and shall be posted on STAR Transit’s website at https://www.startransit.org/about-us/business-center/

 

STAR Transit continues to expand, adds Mobility on Demand in Mesquite

STAR Transit will now offer MOD/same day rides in Mesquite beginning Tuesday, Oct. 1.

  • Same day service and scheduling is available Monday – Friday, 6:00 am – 6:00 pm.
  • Customer request ride by calling 877-631-5278 and pressing 5; Our goal is to arrive within 15-20 minutes and provide service.
  • Advanced scheduling available same day only.
  • Travel allowed within the Mesquite travel zone only.
    • DART’s Lake Ray Hubbard Transit Center (6151 Duck Creek Drive, Garland, TX 75043) is part of the Mesquite travel zone.

  • Fare structure:
    • Rides within Mesquite travel zone = $3.00
    • Qualified Seniors 60+, Veterans, Disabled Riders = $1.50
  • This is a shared ride service with trip purpose freedom.
  • Riders can go anywhere within the Mesquite travel zone.
  • Passenger age requirement = 13 and above.

For more information about this service or about how to qualify, call 877-631-5278.

SERVICE CHANGE NOTIFICATION | Mesquite COMPASS

Effective October 1, 2019

  • STAR Transit assumes operation of Mesquite COMPASS.
  • Weekday express bus service will continue between Mesquite’s Hanby Stadium and DART’s Lawnview Station on the green line.
  • Peak period service will operate every hour instead of every 30 minutes with three new** rotations added.
  • Fare:     Public = $1.00 each way, Qualified Seniors 60+/Veterans/Disabled = No fare
  • DART passes will not be accepted.
  • October = FREE FARE
WESTBOUNDEASTBOUND
Mesquite Park & RideLawnview StationLawnview StationMesquite Park & Ride
5:02 AM5:22 AM5:39 AM
5:57 AM
6:03 AM
6:25 AM6:39 AM6:59 AM
7:03 AM7:25 AM7:36 AM7:56 AM
8:03 AM8:25 AM 8:36 AM8:56 AM
9:03 AM9:25 AM9:36 AM9:56 AM **
2:59 PM
3:21 PM3:34 PM3:54 PM **
3:59 PM4:21 PM4:34 PM4:54 PM
4:59 PM5:21 PM5:34 PM5:54 PM
5:59 PM6:21 PM6:38 PM6:58 PM
6:59 PM7:21 PM7:38 PM7:58 PM **

This service is made possible by an agreement between the City of Mesquite and STAR Transit.

SERVICE CHANGE NOTIFICATION | Hutchins Shuttle Route 401

Effective August 18, 2019, in addition to weekday service, STAR Transit will operate the Hutchins Shuttle Route 401 on Sundays.  The schedule has been modified to accommodate FedEx’s Sunday start/end times.  Also the Monday – Friday, 5:30 pm rotation start time is now 5:45 pm.  More Information: Call 877-631-5278.

Public Comment Reminder | Mesquite Transportation Revisions

Friendly Reminder: The public comment period regarding transportation in Mesquite including revisions to the Mesquite COMPASS route and the addition of Mobility on Demand will be open through the close of business on August 5, 2019.

There are several ways to complete a Public Comment Form.

  • Complete and submit the form online: Public Comment Form
  • Mail: Print and complete the Public Comment Form and mail to: STAR Transit, Attention Teresa Elliott, P.O. Box 703, Terrell, TX 75160
  • Fax: Print and complete the Public Comment Form and fax to (972) 563-0048.
  • Pick up a form at Operations Center: STAR Transit, 500 Industrial Blvd., Terrell, Texas 75160
  • Email: Email request to STAR Transit Customer Care at [email protected]

Miss the meeting held on July 22?  CLICK HERE for the presentation given by STAR Transit staff.

Mesquite Public Meeting | July 22, 2019 @ 7:00 pm

NOTICE IS HEREBY GIVEN that STAR Transit will hold one public meeting to involve citizen participation regarding transportation in Mesquite including changes to the Mesquite COMPASS route and the addition of Mobility on Demand.  STAR Transit will provide information regarding the revisions and additions including route map and schedule.  Anyone wishing to make comments are invited to attend and express their views.

Meeting Details:
Monday, July 22, 2019 at 7:00 pm
Mesquite Arts Center (1527 N. Galloway Ave., Mesquite, TX 75149)

Transportation is available within the city limits of Mesquite.  Call 877-631-5278 to schedule a ride.  Advanced booking is required.  Space is limited.  First come, first served.

This facility is accessible to persons using wheelchairs and others with disabilities.  Informational material is available in large print.  Assistive listening devices, materials in other alternative formats, American Sign Language interpreters and other accommodations will be made available upon request.  Contact Teresa Elliott, 469-474-2309 (V), 1- 800-RELAY TX (735-2989) (TTY).  Providing at least 72 hours notice (or two weeks notice for American Sign Language interpreters) will help to ensure availability.

Un traductor español estará disponible.

The public comment period will be open through the close of business on August 5, 2019.

There are several ways to complete a Public Comment Form.

  • Complete and submit the form online: Public Comment Form
  • Mail: Print and complete the Public Comment Form and mail to: STAR Transit, Attention Teresa Elliott, P.O. Box 703, Terrell, TX 75160
  • Fax: Print and complete the Public Comment Form and fax to (972) 563-0048.
  • Pick up a form at Operations Center: STAR Transit, 500 Industrial Blvd., Terrell, Texas 75160
  • Email: Email request to STAR Transit Customer Care at [email protected]

Upcoming Board Meetings

DateTimeAgenda
November 19, 2019 2:00 pm
December 17, 2019 2:00 pm
See past meetings →