TERMINATION OF SERVICES:
If a person does not follow guidelines and procedures involving the use of STAR Transit Transportation, services will be terminated as follows:
- If feasible, the person will receive two oral warnings;
- If compliance is not achieved after the two oral warnings, the person shall receive a written warning stating in detail the area of non-compliance; and
- If compliance is not achieved after the written warning, the person shall be notified in writing that his or her use of STAR Transit services is terminated, with a statement of reasons.
Step 1 – The aggrieved person shall request a conference with an appropriate STAR Transit staff member who can most immediately deal with the problem. Efforts shall be made to resolve the problem. If these efforts prove unsuccessful, then the second step shall be made to resolve the problem. If these efforts prove unsuccessful, then the second step shall be taken.
Step 2 – The aggrieved person shall present his or her grievance to the Executive Director of STAR Transit. Efforts shall be made to resolve the problem. If these efforts prove unsuccessful, then the third step shall be taken.
Step 3 – The aggrieved person shall present his or her specific grievance in a letter to the Chairperson of the STAR Transit Board of Directors. If the aggrieved person needs help in preparing the letter, he or she may request assistance from a member of STAR Transit staff. The Chairperson shall then convene a committee to be composed of three persons.
One member, who shall serve as chairperson, shall be chosen by the STAR Transit Chairperson from among the STAR Transit Board membership. A second member shall be a user of STAR Transit’s transportation services and shall be chosen by the aggrieved person. A third member shall be chosen by the Chairperson of the STAR Transit Board.
The Committee shall then meet the aggrieved person. The hearing is limited to the specific grievance presented in the letter. Following deliberation, the committee shall present a written recommendation to the Chairperson for disposition by STAR Transit’s Board of Directors.
RIGHTS UNDER TITLE VI:
STAR Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with STAR Transit.
If you feel that your accommodation request and/or access to public transportation was denied, based on race, color or national origin, you may file a complaint through the following processes:
- Call: Phone the Title VI Complaint Coordinator at (469) 474-2309.
- Fax: Print the Title VI Complaint Process and Form (English)/Title VI Complaint Process and Form (Español), complete and fax to (972) 563-0048.
- Email: Send an email to the Title VI Complaint Coordinator, Teresa@STARtransit.org.
- Mail: Print the Title VI Complaint Process and Form (English)/Title VI Complaint Process and Form (Español), complete and mail to: STAR Transit, Attention Title VI Complaint Coordinator, P.O. Box 703, Terrell, TX 75160.
- In Person: A complaint form can be located at 500 Industrial Blvd., Terrell, TX 75160 and/or requested from a driver.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
A person may file a complaint with Texas Department of Transportation at TXDOT Public Transportation Division, 125 E. 11th Street, Austin, TX 78701.
If you need information in another language, please call 877-631-5278.
Si necesita informaciόn en un otro idioma, llame al 877-631-5278.