TO SCHEDULE A RIDE PLEASE CALL, (877) 631-5278, M – F, 8:00 a.m. – 4:00 p.m.
To inquire or to schedule a Medicaid ride, call toll free: 855-687-3255. For complete details visit, HHSC Medical Transportation Program.
When calling have the following information ready to make an appointment:
- Client Name
- Physical Address of pick-up and drop-off location
- Time needed to arrive at location
- Contact phone number, cell phone number
- Any mobility aids (Wheelchair, walker, cane, oxygen, etc.)
- Number of passengers (Children under the age of 13 must travel with a parent or legal guardian)
- Return time to original pick up
Customers are required to telephone STAR Transit to reserve a ride at least one (1) business day but not more than two (2) weeks in advance of the desired trip if a lower fare is desired. Reservations are accepted from 8:00 a.m. to 4:00 p.m. daily, Monday through Friday.
If scheduling permits, subject to availability of driver and bus, STAR Transit may provide “same day” service at a higher fare rate. Call a scheduling agent for these rates.
Many factors can affect your travel plan. Weather can affect traffic conditions and slow service. Medical appointments, for example, are often delayed, so it is better to overestimate rather than underestimate your travel and appointment times. Please take into account any conditions that may affect your pick-up and drop-off times.
Customers are expected to be ready and waiting just inside the entrance door or other prearranged location at the agreed upon time. Customers finding that they will be unable to meet the STAR Transit driver at the location or time scheduled are expected to call STAR Transit and advise them as soon as possible. In the event that STAR Transit is unable to meet the customer at the agreed upon time, STAR Transit will make every effort to alert the customer of this change.
IF THIS IS AN EMERGENCY, PLEASE CALL 9-1-1.