Q: Do you have travel training sessions available for citizens new to using public transportation?
A: Yes. Please contact STAR Transit’s Mobility Management office at 469-474-2400 for more information.
Q: Where do I find a schedule?
A: Bus transportation schedules are available at the following locations:
- On the Balch Springs Midtown Express Bus
- STAR Transit, 500 Industrial Blvd., Terrell, TX 75160 (M-F, 8:00 a.m. 4:00 p.m.)
- Balch Springs City Hall – 13503 Alexander Road, Balch Springs, TX 75181
Q: Where do I wait for the bus?
A: Look for green bus stop signs located along the fixed route. The route served is listed on the sign. Use a hand motion to signal the bus driver at the bus stop. It is a good idea to arrive at your bus stop five minutes before the bus is due to arrive. Ask the bus driver questions about the route when you get on the bus. They are there to help.
Q: How do I signal to get off the bus?
A: Verbally notify the driver before your desired stop.
Q: How do I notify STAR Transit when I am at the DART Buckner station waiting to be picked up?
A: Call 877-631-5278 before 4:00 p.m. and push 3 to arrange a ride from the DART station. The bus will pick you up at the passenger drop off for non-DART vehicles. The bus will return to the fixed route where you can deboard the bus at the one of the designated stops.
Q: What is your baggage policy?
A: Click here for STAR Transit’s Boarding & Riding Procedures.
Q: Does the Balch Springs Midtown Express run on holidays?
A: STAR Transit does not operate the Balch Springs Midtown Express on the following holidays:
New Year’s Day
4th of July
Day after Thanksgiving Day
Q: Can I use STAR Transit’s service to get a ride to the Balch Springs Midtown Express route?
A: Yes, call 877-631-5278 and schedule a ride to the Ambassador Apartments and transfer to the Balch Springs Midtown Express bus. This is available from 8:30 a.m. – 4:30 p.m. within Balch Springs. Ride must be scheduled at least one business day and no more than two weeks in advance.
Q: Is the STAR Transit bus on the Balch Springs Midtown Express routes equipped with a bike rack?
A: Yes, the STAR Transit buses operating the Midtown Express are equipped with a bike rack, as are all DART trains and buses. Click here for more information on loading/unloading your bike.
Q: Are STAR Transit buses ADA compliant?
A: Yes, STAR Transit buses are ADA compliant and can handle all mobility devices.
Q: Are the STAR Transit “red” prepaid tickets accepted on the Balch Springs Midtown Express?
A: Yes. However, if you use this route to go to the DART Buckner Station, a DART fare is required for travel. Click here for information on DART system passes and fares.
Q: Will STAR Transit honor a FREE DART Jury Duty Day Pass?
A: Yes, we will honor the FREE DART Jury Duty one day pass on the Balch Springs Midtown Express bus. You will need to present the pass to the driver upon boarding the bus.
Q: Can I access this fixed route if I don’t live in Balch Springs?
A: Yes, call 877-631-5278 (M – F, 8:00 a.m. – 4:00 p.m.) and schedule a ride to the Ambassador Apartments and transfer to the Balch Springs Midtown Express bus. This is available from 8:30 a.m. – 4:30 p.m. within Balch Springs. Speak to an agent for available times outside of Balch Springs. Bus Transportation must be scheduled at least one business day and no more than two weeks in advance.